Kman Blog

KAORU ISHIKAWA Kaoru Ishikawa ialah di antara tokoh kualiti yang utama di Jepun. Bapanya Ichiro Ishikawa ialah Presiden JUSE dan Persekutuan Pertubuhan-pertubuhan Ekonomi Jepun (FEO) adalah orang yang bertanggungjawab menggalakkan orang-orang Jepun untuk menerima idea-idea dari Deming dan Juran.

CROSBY Philip Crosby (1926- ) dihargai sebagai tokoh yang mempopularkan konsep kualiti menyeluruh ke peringkat yang lebih difahami. Dalam bukunya, “Quality is Free” yang diterbitkan pada tahun 1979 dan dijual lebih dari dua juta buah, beliau telah menulis, “Quality is not only right, but also free. And it is not only free, it is the [...]

Armand V Feigenbaum is the originator of Total Quality Control. He sees quality control as a business method rather than technically, and believes that quality has become the single most important force leading to organisational success and growth.

W Edwards Deming introduced concepts of variation to the Japanese and also a systematic approach to problem solving, which later became known as the Deming or PDCA cycle. Later in the West he concentrated on management issues and produced his famous 14 Points. He remains active today and he has attempted a summary of his [...]

Juran Joseph M Juran focused on Quality Control as an integral part of management control in his lectures to the Japanese in the early 1950s. He believes that Quality does not happen by accident, it must be planned, and that Quality Planning is part of the trilogy of planning, control and improvement. He warns that [...]