Kman Blog

Guru Kualiti antaranya….. siri#2

Posted on: November 15, 2009

KAORU ISHIKAWA

Kaoru Ishikawa ialah di antara tokoh kualiti yang utama di Jepun. Bapanya Ichiro Ishikawa ialah Presiden JUSE dan PersekutuKK- Ishikawaan Pertubuhan-pertubuhan Ekonomi Jepun (FEO) adalah orang yang bertanggungjawab menggalakkan orang-orang Jepun untuk menerima idea-idea dari Deming dan Juran.

Ishikawa ialah orang pertama yang memulakan kumpulan kualiti (QC) di Jepun pada tahun 1962. Dia ialah orang yang bertanggungjawab memujuk pihak pengurusan atasan di Jepun untuk memberikan autonomi kepada kumpulan kualiti untuk menyelesaikan masalah.

Ishikawa menghargai jasa Deming yang memperkenalkan falsafah kualiti di jepun pada tahun 1950. Dalam bukunya, “What is Total Quality Control?” menghargai idea pengawalan kualiti menyeluruh (TQC) yang dibawa oleh Feigenbaum. Bagaimana pun dia tidak bersetuju dengan idea Feigenbaum yang meletakkan TQC di jabatan pengawalan kualiti dan di bawah tanggungjawab pakar-pakar kualiti. Sebaliknya dia berpendapat bahawa semua jabatan dan anggota kerja hendaklah terlibat dalam mempelajari dan mempromosi kumpulan kualiti (QC).

Crosby dan Ishikawa sependapat dalam beberapa perkara asas. Misalnya, peranan pengurusan yang perlu menyediakan sokongan, kepimpinan dan tauladan kepada anggota kerja. Kedua-duanya juga bersetuju bahawa pembaikan kualiti nakan mengurangkan kos.

Ishikawa  adalah pakar pertama yang memberikan tumpuan kepada pelanggan dalaman dan pelanggan luaran. Dia adalah pakar yang terkedepan dalam mengutarakan idea bahawa pentingnya mempunyai wawasan yang dapat dikongsi bersama yang dapat menyatukan seluruh anggota kerja terhadap matlamat yang diingini.

Ishikawa telah diberi penghargaan terhadap sumbangannya dalam kualiti dengan “Deming Prize” pada tahun 1952.

RUJUKANisikawa

Morehouse, D.L (1996). Essentials of TQM. Hampshire: Gower House

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