Kman Blog

Projek ICC… untuk difikirkan bersama siri #2

Posted on: November 19, 2009

KELEMAHAN # 2

Kenyataan target setting

Kebiasanya Grp ICC nyatakan kenyataan target setting : “ Mengurangkan masalah kelewatan proses x kepada 80% “

Darah saya juga terbakar statement macam tu.. Why?..
• 80% dari angka mana dan nak kemana data tu!
• Bila nak capai tak dinyatakan…

Untuk DiFikirkan :
Kita ambik masalah mudah..” Kegemukan badan ”… semua akan cakap nak turun badan dari 80kg kepada 50 kg ( 30%) pada akhir Jun 2009…belum pernah orang cakap nak turun badan ke 50 kg aje…!

Bagi saya target setting yang cukup bagus seperti contoh diatas sebab :

• Ada data dari mana dan nak kemana.
• Ada masa bila kita nak capai target.

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1 Response to "Projek ICC… untuk difikirkan bersama siri #2"

KIK atau KMK harus dilihat sebagai suatu proses penyelesaian masalah atau proses penambahbaikan atau proses menambah nilai terutama dalam meningkatkan keberkesanan sistem penyampaian perkhidmatan sesebuah organisasi.

Selepas memilih dan mendefinisi projek, KIK perlu menetapkan sasaran penyelesaian projek. Demikian turutan prosesnya.

Sebaliknya, jika KIK/KMK gagal memahami turutan proses sebegini maka terjadilah sasaran penyelesaian projek itu dianggap sasaran mengurang atau menghapuskan punca masalah supaya masalah yang dihadapi oleh KIK/KMK itu berkurangan atau hapus. Anggapan ini berlaku apabila KIK/KMK memperlihatkan Rajah Pareto sebelum Analisis Sebab & Akibat dan Rajah Pareto setelah mengenalpasti punca paling mungkin. Fahaman ini adalah silap kerana sasaran penyelesaian masalah bukan sasaran mengurang atau menghapuskan punca masalah. Malah prinsip 80/20 Pareto yang digunakan selalunya tidak tepat.

Rajah Pokok yang dibina untuk mengenalpasti penyelesaian bagi setiap punca paling mungkin dan Sasaran Penyelesaian Projek adalah objektif projek untuk mencapai piagam pelanggan jabatan, sekurang-kurangnya. Pelaksanaan benchmarking dalam aktiviti ini adalah untuk stretch target.

Wallahu ‘aklam.

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